Team Captain (Shift Leader)
At Rally House, The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.
Competencies
- Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.
- Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.
- Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.
- Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.
Qualifications
- Must be at least 18 years of age
- 1-2 years of retail experience
- Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events
Pay Range$14.75 - $17.50
