Retail Store Assistant Manager Want to work with a product you love? Yankee Candle is seeking individuals who are passionate about home décor and fragrance. We are an energetic, innovative and engaged team, who values their people and their development. Not to mention, we offer a generous 50% off employee discount on most products. We characterize our team as a band of avid retail and brand enthusiasts who care deeply about their work, and work hard to get the best possible results. This position is perfect for someone who enjoys an organization that moves swiftly, is open to change, and for someone who really cares about providing and demonstrating exceptional guest service—and can correlate that behavior with driving sales. Job Summary: As a Retail Store Assistant Manager, you are responsible for assisting the Store Manager with leading a team of Second Assistant Managers and Sales Associates to achieve sales, organization, guest engagement, and profitability goals within a Yankee Candle store.
Details: The Retail Store Assistant Manager is responsible for: assisting with maintaining service and operational standards; assisting with the supervision, coaching, and training of staff; assisting the Store Manager in ensuring adequate staffing through consistent recruiting and networking efforts; ensuring visual merchandising/presentation and operational standards; providing superior guest service and engagement; acting as Manager on Duty for various shifts, providing direction to team members on daily task focuses and providing exceptional guest service; opening and closing the store on a regular basis; maintaining store facilities; ensuring safety and security for guests and staff; assisting with effectively managing the store inventory (control and processing); preparing cash reports and merchandise orders as needed; and other similar duties pertaining to the management of a retail store.
Store Team Member POSITION HIGHLIGHTS
As a Store Team Member, you are responsible for providing an exceptional customer service experience while driving sales. By using selling skills, you will be asked to quickly build relationships with customers and advise them on Total Wine & More’s product portfolio based on their shopping needs. While both part-time and full-time positions generally focus on sales and customer service support, you may also be assigned at times to front end cashier and merchandiser/stock associate duties as necessary. Minimum Experience, Skills and Education: • 21 years of age or older • 1 year as a store associate, cashier or customer service representative (including greeting customers, building relationships, assisting in locating/selecting/selling product and identifying/resolving customer issues) • Prior experience in a team environment requiring professional and effective communication skills • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours • Ability to use technology applicable to the position and access information necessary to complete daily responsibilities • Desire to continually develop retail sales skills and knowledge of product and services PHYSICAL REQUIREMENTS (with or without accommodations): • Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day • Ability to climb ladders and lift 50 lbs. overhead and repeatedly Drug Free Workplace, EOE