Athleta

 

Address

4212 Summit Plaza Drive

Louisville KY 40241

Phone

(502) 327-1627

Website

Location

16

Hours

Monday - Saturday 10AM - 9PM

Sunday 12PM - 6PM

Description

We believe in designing a new breed of performance and lifestyle apparel for female athletes and active women that make them look and feel amazing.

Careers

Athleta Sales Associate

The Sales Associate acts as a field representative and brand advocate for Athleta. This role is responsible for engaging and connecting with each customer to provide the right service, thereby generating sales and brand loyalty. The Sales Associate utilizes expert product knowledge to educate, inform, inspire and wardrobe the customer. This individual takes pride in the brand, the product, the store and its team and works to deliver an innovative and compelling shopping experience.


ESSENTIAL DUTIES & RESPONSIBILITIES:


  • •Understands the holistic mindset of the Athleta brand and can bring it to life everyday
  • •Embodies Athleta’s culture and values in all aspects of their job
  • •Consistently treats everyone with respect and contributes to a positive work environment
  • •Brings Athleta to life, through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor
  • through rapport & empathy
  • •Displays a "customer first" mindset at all times; focuses on engaging with the customer to meet their individual needs
  • •Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset
  • •Ensures desired brand experience is being fostered in store through individual and team customer interactions
  • •Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions
  • •Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs
  • •Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product
  • •Assists customers in finding out-of-stock items via catalog or on line, by using back-order capability, or by finding substitutions for out-of-stock items (understands and leverages in-store kiosk; catalog & website)
  • •Takes daily direction from CORE Leader
  • •Ability to establish & maintain effective relationships with employees and customers
  • •Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing
  • •Ability to interact cooperatively and work as a team towards a common goal
  • •Demonstrates a passion for delivering exceptional service everyday and inspires by example
  • •Demonstrates a "can do" attitude, with drive and passion to sell and achieve all goals
  • •Must be able to communicate effectively and respond to the needs and questions of peers and leadership in a timely manner.

Knowledge, Skills & Abilities:


  • •Skilled at making quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects.
  • •Ability to sell, relate to others and communicate effectively
  • •Open to performing multiple functions in the story beyond selling
  • •Ability to receive feedback and to take action when appropriate
  • •Ability to work a changing schedule to meet the needs of the business

Experience:


  • •Previous experience in retail and/or fitness industry preferred

Education:

  • •Some college preferred

Physical Requirements:


  • •Ability to travel as required
  • •Ability to work nights and weekends as appropriate to schedule requirements
  • •Ability to lift and carry 30 lbs.
  • •Ability to maneuver around sales floor, back room and office areas

This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Learn More


Customer Service Lead

The Customer Experience Lead's primary responsibility is to assist the leadership team in overseeing the sales floor and ensuring a positive experience.  The Lead will assist in aspects of store operation focusing primarily on the areas of customer engagement, including the sales floor, fitting room and cash wrap.

•Understands the holistic mindset of the Athleta brand and can bring it to life everyday
•Consistently treats everyone with respect and contributes to a positive work environment
•Brings Athleta to life (in this new retail expression), through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy
•Displays a "customer  assistant" mindset at all times; does not leave the customer with anything to do
•Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset
•Looks for ways to create an environment that welcomes innovation and values each employees' unique ideas and contributions
•Ensures desired brand experience is being fostered in-store through individual and team customer interactions
•Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions
•Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs
•Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product
•Assists customers in finding out-of-stock items via catalog or on-line, by using (back-order capability)?, or by finding substitutions for out-of-stock items (understands and leverages Call Center, catalog & website)
•Leads by example; mentors and positively influences others
•Sales Generation ?Stays current on goals and priorities as it relates to the selling floor
?Offers suggestions to the leadership team about how to improve daily sales trends

•Customer Experience ?Sets the example by role modeling great customer service
?Ensures that associates are upholding service standards
?Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate

•Staff Supervision ?Monitor floor coverage and zoning for the day
?Monitors cash wrap to ensure customers are provided service in accordance with customer service policies and cashier guidelines
?Coordinates associate breaks, lunches and shift changes
?Logs/reports to leadership team time and attendance infractions (sick/late/no show)
?Performs employee personal property checks
?Trains, coaches and directs associates on service and how to meet productivity standards
?Communicates development feedback of others to the leadership team

•Operations ?Responsible for store opening and closing.
?Upholds all company policies as outlined in the Policy and Produce Manual, including the Employee Policy Guide and Code of Business Conduct
?Enforces all Loss Prevention policies, and communicates violations to the leadership team and/or the COBC hotline
?Responsible for front-of-house receiving and assisting vendors
?Ensures company standards of neat, clean and organized sales floor, cash wrap and fitting room areas are met
?Performs all other duties as assigned

•Reports to a member of the Store Leadership Team
•Collaborates effectively across teams and with all Business Partners and departments as needed
•Ability to establish & maintain effective relationships with employees and customers
•Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing 
•Ability to interact cooperatively and work as a team towards a common goal
•Demonstrates a passion for delivering exceptional service everyday and inspires by example
•Demonstrates a  "can-do" attitude, with drive and passion to sell and achieve all goals
•Ability to receive feedback and to take action when appropriate
•Skilled problem-solver, makes quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects
•Ability to communicate effectively
•Previous experience in retail preferred
•Ability to lift and carry 30 pounds
•Ability to maneuver around sales floor and stockroom
•Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business
•Experience supervising teams preferred

Learn More


Sales Associate

The Sales Associate acts as a field representative and brand advocate for Athleta. This role is responsible for engaging and connecting with each customer to provide the right service, thereby generating sales and brand loyalty. The Sales Associate utilizes expert product knowledge to educate, inform, inspire and wardrobe the customer.  This individual takes pride in the brand, the product, the store and its team and works to deliver an innovative and compelling shopping experience.



ESSENTIAL DUTIES & RESPONSIBILITIES:

•Understands the holistic mindset of the Athleta brand and can bring it to life everyday 
•Embodies Athleta’s culture and values in all aspects of their job
•Consistently treats everyone with respect and contributes to a positive work environment 
•Brings Athleta to life, through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy 
•Displays a "customer first" mindset at all times; focuses on engaging with the customer to meet their individual needs
•Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset
•Ensures desired brand experience is being fostered in store through individual and team customer interactions 
•Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions 
•Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs 
•Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product 
•Assists customers in finding out-of-stock items via catalog or on line, by using back-order capability, or by finding substitutions for out-of-stock items (understands and leverages in-store kiosk;   catalog & website) 
•Takes daily direction from CORE Leader
•Ability to establish & maintain effective relationships with employees and customers 
•Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing  
•Ability to interact cooperatively and work as a team towards a common goal 
•Demonstrates a passion for delivering exceptional service everyday and inspires by example 
•Demonstrates a  "can do" attitude, with drive and passion to sell and achieve all goals 
•Must be able to communicate effectively and respond to the needs and questions of peers and leadership in a timely manner.

Knowledge, Skills & Abilities:

•Skilled at making quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects.  

•Ability to sell, relate to others and communicate effectively
•Open to performing multiple functions in the story beyond selling
•Ability to receive feedback and to take action when appropriate
•Ability to work a changing schedule to meet the needs of the business

Experience:

•Previous experience in retail and/or fitness industry  preferred




Education:
•Some college preferred


Physical Requirements:
•Ability to travel as required
•Ability to work nights and weekends as appropriate to schedule requirements
•Ability to lift and carry 30 lbs.
•Ability to maneuver around sales floor, back room and office areas



This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Learn More


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